Frequently Asked Questions

General

  • EQ is a wellbeing sanctuary located in South Melbourne.

    Through our seasonally curated, programmed journeys incorporating fundamental practices, we provide people with an space they can access to improve their wellbeing.

  • EQ is located at The Eighth, 5/22 Kings Place, South Melbourne VIC 3205. Follow the signage to the lift, up to level 5, where you will be greeted by an EQ host.

  • Unlike other wellness experiences, EQ is designed to offer an introduction to wellbeing practices that can become daily habits. Our evidence-based practices include light and sound therapy, breathwork, and hot and cold therapy.

  • We have two experiences at EQ that you can enjoy. You can book our 3-hour Signature Journey or 90-minute Bathing Experience.

  • To avoid disappointment, we recommend that all sessions are booked online in advance and include all members of your party in your booking. Due to capacity constraints, we may not be able to accommodate people who have not booked their session in advance.

  • Metered and time-restricted street parking is available in the surrounding area.

    Otherwise, Care Park offer paid secure parking at 13-21 Palmerston Crescent, South Melbourne. Unfortunately, we do not validate parking.

    EQ is located at 22 Kings Place, South Melbourne VIC 3205.

  • If you’re getting a lift, have your taxi or Uber drop you off at 22 Kings Place, South Melbourne VIC 3205.

    If you’re taking public transport to get to EQ, the closest tram stops are located on St Kilda Road at Stop 20 ANZAC Station/St Kilda Road or otherwise Stop 119 Wells Street/Park Street. EQ is a short walk from both tram stops.

  • The easiest way to make a group booking at EQ is through our online booking system on our website.

    For each of our experiences you can book up to 5 people at a time by updating the quantity during the booking process. Unfortunately due to capacity limits, we cannot book more than 5 people in a session.

    Alternatively, if you’re having trouble completing the group booking, please email the team at bookings@eq-wellbeing.com with your preferred booking date and time and we will do our best to accommodate you.

  • You are welcome to change your booking up to 48 hours before your booking start time.

    To reschedule your booking, please follow the chance/cancel link at the bottom of your original booking confirmation email or otherwise email us at bookings@eq-wellbeing.com.

    Any no-shows will be charged in full.

  • We require upfront payment for your session to secure your booking. All credit card details are securely processed and managed by our payment processor, Stripe.

  • We require upfront payment for your session to secure your booking. All credit card details are securely processed and managed by our payment processor, Stripe.

  • For all of our experiences, you must be over the age of 16 to attend EQ. Any minors under the age of 18 must be always accompanied by a parent or guardian. Parents and guardians will be required to pay for entry to EQ and are responsible for all minors in their care at all times.

  • To discuss any specific access requirements, please get in touch with us on 0427 693 180 or email bookings@eq-wellbeing.com.

  • We ask that you speak with a qualified health professional to help you decide whether EQ is appropriate for you. If you are unsure, please wait for medical clearance until you make a booking.

Signature Journey

  • EQ's Signature Journey includes 30 minutes of light and sound therapy in our custom-built dome, 30 minutes of breathwork, and 60 minutes hot and cold therapy, including our Cold Plunge Pools, Heated Mineral Spa, Traditional Finnish Sauna, Aromatherapy Steam Room and Cold Pail Shower. Guests receive refreshments and a locker for maximum comfort each visit.

  • EQ's Signature Journey is 3 hours.

  • Yes, our Signature Journey is a guided experience. Our EQ hosts will accompany you throughout the session, providing support and guidance to help you make the most of the experience. They will lead you through each phase, ensuring you are comfortable and fully engaged with the practices. Whether it’s navigating the light and sound therapy, breathwork, or hot and cold experiences, our hosts are here to guide you every step of the way.

  • During light and sound therapy, you may experience gentle stimulation of the parasympathetic nervous system, leading to calmness, reduced stress, and an enhanced mood. You may feel changes in your body temperature and feel a deep state of relaxation.

    In breathwork you may experience you may experience physical sensations such as tingling, muscle spasms, and changes in body temperature. You may experience an emotional release such as crying or laughing.

    Our hot and cold therapies are designed to invigorate and balance your body. Hot experiences, such as saunas, offer soothing warmth that can enhance relaxation and ease muscle tension. Cold experiences, such as cold plunges, provide a refreshing and revitalising effect, stimulating circulation and boosting energy levels.

  • For maximum comfort throughout the journey, we recommend wearing comfortable, light clothing (such as exercise clothing) to your session.

  • Bring a small bag with your bathers, a towel, a drink bottle and thongs or slides to use in the bathhouse. All shower products are supplied.

  • Yes, you will receive access to a locker to store your belongings.

  • Before participating in EQ’s Signature Journey, we recommend consulting with your health professional, including your GP, medical specialist, or obstetrician, to determine if the experience is suitable for you.

    If you have any doubts or specific health concerns, please seek medical clearance before attending EQ. You may also contact our venue team or hosts to discuss any accommodations or adjustments prior to your session.

    Please note that, due to health guidelines, individuals who are pregnant cannot use the thermae. Our facilities operate at temperatures above body temperature, and it is generally advised to avoid extreme temperatures such as those found in spas, saunas, steam rooms, and cold plunges during pregnancy.

    Your safety and wellbeing are our top priorities, and we appreciate your understanding.

Bathhouse

  • You will have access to our Heated Mineral Spa, Traditional Finnish Sauna and Aromatherapy Steam Room. Alternate with Pail Showers and our invigorating Cold Plunge. Guests receive refreshments and a locker for maximum comfort each visit.

  • We offer two sessions: a 90-minute option for when you want to fully unwind, and a 60-minute option for a shorter, effective reset. Both include time to change before and after your session.

  • EQ’s bathhouse allows you to do what feels right for your body. For guidance on where to begin, you can follow our suggested hot and cold protocols that will leave you feeling refreshed, renewed, and recharged.

  • Our hot and cold therapies are designed to invigorate and balance your body. Hot experiences, such as saunas, offer soothing warmth that can enhance relaxation and ease muscle tension. Cold experiences, such as cold plunges, provide a refreshing and revitalising effect, stimulating circulation and boosting energy levels.

  • We recommend wearing comfortable, light clothing (such as exercise clothing) to your session.

  • Bring a small bag with your bathers, a towel, drink bottle and thongs or slides to use in the bathhouse. All shower products are supplied.

  • Yes, you will receive access to a locker to store your belongings.

  • Unfortunately, if you are pregnant you cannot use the bathhouse. All our facilities are well above body temperature, and common advice around pregnancy and extreme temperatures (spas, saunas, steam rooms, and cold plunges) is to avoid them.

    Your safety and wellbeing are our top priorities, and we appreciate your understanding.